Delivery Policy

Delivery Policy

Local Orders (Singapore):

• A delivery fee of SG$1.99 applies for all orders locally.
• All local deliveries are handled through registered/trackable postage.
• Packages may face shipping delay depending on the courier. 

Important Delivery Information:

• Please confirm that your delivery address is correct; incorrect or incomplete addresses may delay delivery.
• Charges apply for re-delivery of both local and international packages.

Exchange/Refund Policy

General Terms:

• Mije Seoul reserves the right to accept or reject requests for exchanges and refunds.
• Valid claims will be addressed with a one-for-one item exchange if stock is available, or a refund via store credit.
• No cash refunds are available, and delivery fees are non-refundable.

Eligibility for Exchange/Refund:

• Returns must be due to incorrect deliveries or other issues upon receipt.
• Items must be unworn, unwashed, unaltered, and retain their original tags and packaging.
• Exchanges for local orders must be initiated within 7 days of receipt.
• Returns must be shipped back using a tracked delivery method. Mije Seoul is not responsible for losses incurred through untraceable shipping methods, and return shipping costs are borne by the customer.
• Minor stains or loose threads that may occur during the manufacturing process are not eligible for a refund.

Exchange Process:

• Upon receipt and verification of the return, exchanges or store credits will be processed.
• For exchanges where the new item is of equal or lesser value, no additional payment is required. If the new item costs more, customers will need to pay the difference.
• Items bought with discount codes are eligible for exchange unless otherwise stated. Sale items are not eligible for exchange or refund.

Third-Party Purchases:

• Items purchased through third-party retailers are not eligible for exchange or refund through Mije Seoul.